Reman Customer Service Department
Highly trained service technicians with a complete knowledge of our reman products,
including our reman brake shoes with PlatinumShield™ coating, provide every
one of our customers with a one-call solution for customer satisfaction.
We’re on call 24 hours a day, 7 days a week across North America through our
Florence, Ky., distribution center.
Click here to contact us.
Put us to the test. You’ll see how quickly our service becomes your competitive
advantage.
Because you need a partner, not just a part.
Click the links below for the latest PlatinumShield™ coating information:
PlatinumShield™
Coating Brochure and Literature
PlatinumShield™ Coating News
PlatinumShield™ Coating FAQs
FAQs
Q: What is the PlatinumShield™ coating?
A: PlatinumShield™ coating is an improved metal coating.
It is highly resistant to abrasion and corrosion. Currently, PlatinumShield™
coating is available on Meritor® remanufactured brake shoes to fight
the industry problem of “rust-jacking.”
Q: What are the part numbers for the brake shoes and kits with PlatinumShield™
coating?
A: Part numbers have not changed. Brake shoe coating will transition
from the current black dip paint to PlatinumShield™ on a running change basis.
Q: What does the 3-Year/300,000-Mile warranty cover?
A: The warranty covers only the replacement of any Meritor®
remanufactured lined brake shoe with PlatinumShield™ coating that exhibits
rust-jacking corrosion and rust-jacking lining cracks within the 3-Year/300,000-Mile
period.
Q: Will PlatinumShield™ coating be available on all brake shoes remanufactured
by Meritor®?
A: All remanufactured brake shoes, except those with price point
brake lining and customer private label, will have PlatinumShield™ coating.
The chart below illustrates which shoes will have PlatinumShield™ coating.
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